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Subscription Policy

# Karzoun Subscription and Refund Policy
## Introduction
At Karzoun, we strive to provide excellent service and a clear user experience. This policy details how our subscriptions, renewals, cancellations, and refunds work. We kindly ask all our customers to read this policy carefully before subscribing or renewing.
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## 1. Subscription and Auto-Renewal

– Subscription System: All Karzoun plans operate on a recurring subscription basis (monthly or annually).

– Auto-Renewal: To ensure uninterrupted service, all subscriptions are automatically renewed on their expiration date. The charge is processed using the payment method saved in your account.

– Renewal Notification: As part of our commitment to transparency, we send an email notification 3 days before the renewal date to remind you of the upcoming transaction.

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## 2. Subscription Cancellation

– Stopping Auto-Renewal: You can cancel your subscription’s auto-renewal at any time before the renewal date. Your account will remain active until the end of the paid subscription period.

– How to Cancel:

1. Via the Billing Page: You can log in to your Karzoun account, navigate to the Billing section, and cancel the auto-renewal directly.

2. Via Email: The renewal notification email you receive contains a direct link to manage and cancel your subscription.

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## 3. Refund Policy

We make a clear distinction between first-time subscriptions and renewals.
### a. First-Time Subscription
– Refund Period: You may request a full refund for your first-time subscription only within 3 business days of the purchase date.

– Refund Conditions: A refund request is only accepted if there is a substantial and proven reason related to a major technical issue on Karzoun’s platform.

– Accepted Reasons (Examples):

– A technical glitch in the platform that prevents you from using core features (e.g., automation not working, issues with channel integration).

– Inability to activate the account correctly due to an unresolved issue on our end.

– Unaccepted Reasons (Examples):

– “The service did not suit me”

– “The price is too high”

– “I changed my mind”

– “I did not use the service during the period”

### b. Subscription Renewal
– Renewal Fees are Non-Refundable: Once the auto-renewal process is complete, the renewal fee is non-refundable under any circumstances. This is because we provide advance notification and sufficient time to cancel the renewal before it occurs.
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## 4. How to Request a Refund

– Contact: To submit a refund request (for a first-time subscription only and within the stated conditions), please contact the Karzoun technical support team.

– Required Information: You must explain the technical issue in detail, providing any necessary evidence (such as screenshots) to help verify the problem.

– Processing Time: After receiving a complete request, it will be reviewed by the specialized team. The review and decision process may take up to 15 business days.

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## 5. Contact Information

For any inquiries regarding this policy or to submit a refund request, you can contact us via:
– Email:

– WhatsApp: +966571882997

Karzoun reserves the right to update this policy at any time. Customers will be notified of any material changes.